The first step in the process is to open a booking request using our online booking portal!
You will be able to create an account, add each of your cat(s) to your profile, provide us with important information including all of your cat's vaccination and health information, and request the suite size and the date range!
Once you submit your booking we will receive your request and confirm the dates and suite size with you via email ASAP!
*Our booking portal allows you to request a date range and a preferred suite size. However, suite size and/or the date range that you are requesting may NOT be available - please check your spam/junk folders for our confirmation or you can contact us to ensure we have received your request.
Creating a booking for your cat(s) is easily done online using our online booking portal. Once you are redirected to the portal (Kennelbooker) you will set up an account to be able to access or request a booking for your cat(s) at any time. The portal will simply take you through the steps of entering your cat's information, the requested dates of stay, and your preferred suite size. Once this request is submitted our reservation team will review your request and confirm your reservation usually within 24-48 hours of receipt. *Your reservation is not considered confirmed until we email you a confirmation, please ensure to check your "spam or junk" folders!
You should have your cat's recent veterinary information available, including their recent vaccination dates as this is required information in order to complete a booking. Your cat must be up to date on both rabies and distemper vaccines (FVRCP) to stay with us. Proof of vaccination is also required prior to arrival. You will have the option to upload proof of vaccination (veterinary documents) through the booking portal.
No, at this time all reservations are made online through our booking portal! This is due to the information collected through the booking process. To prepare for your cat's stay with us we want to gain insight on their personality, likes & dislikes, current feeding schedule, updated vaccine information, and any medical conditions we need to be made aware of. The first time you set up a booking with us you will need to add this information to the portal. This information is saved for all future bookings and can always be updated by you via the portal. All subsequent bookings only require you to provide the requested dates of stay, the preferred suite size, and any updated vaccination information.
Once you submit a booking for the dates you need and your preferred suite size, our team will send you can email to confirm your booking. If we do NOT have the exact suite size you have requested, we will send you the available options to select from. If there is no availability for your requested dates of stay, we will add you to our waiting list. A confirmation and/or wait list email should be sent to you within 48 hours after submitting a booking, please check your spam/junk folders as our emails are sometimes flagged!
Once you submit a booking request our reservation team will review your request and confirm the dates, as well as the availability of the suite size you have requested. If we have availability you will receive a booking confirmation email with all the details of your booking. This confirmation will let you know if the suite you have requested is available and/or if an alternative suite size is available. If we do NOT have any space available and we are fully booked for the dates you have requested, we will add you to a wait list in case there are cancellations. We recommend that you book as early as possible during the summer season or over any major holidays!
Payment is due 5 days prior to the start of your booking. However, this policy will change during our high season (summer and major holidays). We may ask for a confirmation via full payment ahead of the 5 days to ensure all bookings are confirmed with payment. All payments are made online using credit/debit cards.
All changes, cancellations, or updates to your booking(s) can be made online using the booking portal. *Please keep the portal log-in information that you create to access your online account for any changes or upcoming booking requests.
Once your reservation is confirmed a payment link will be sent to you with instructions for making a payment via Stripe.com which is a secure credit/debit card processing site. Payment is due in full prior to check-in, and any additional fees/nights that are accumulated during your cat's stay will be due prior to check-out. Please see our Policies and Procedures to learn more!
Since we are a small facility we recommend that you book as soon as you can. There is no limit to the date range you can book. If your booking dates are close to any major holiday or during the summer season, we highly recommend booking as soon as possible. If we are fully booked for the dates you have requested, we can add you to our waiting list in case there are cancellations.
If we happen to be fully booked for the dates you have requested, you will be notified and placed on our waiting list. If we receive a cancellation and can then accommodate your booking we will notify you ASAP!
We are located in Northern New Jersey, about 35 miles from New York City with access to routes 17, 287, and NY 87. All guests receive a "Welcome" email within 3-5 days of their booking start date. The welcome email includes our cattery address and other important information about preparing for your cat(s) stay with us. You will also receive our director's personal cell phone number to allow for direct communication with her when/if necessary. *We do not hold in-person tours and we do not disclose our address to the public for any reason. This is our policy to ensure the safety and wellbeing of all the cats in our care.
We are open Monday - Saturday and closed Sundays for check-in/out. All check-in and check-out times are by appointment only (no drop-ins) We are usually flexible with the time you can check-in/out except during our busiest season/holidays. During our high season the time to check-in changes to 3 - 6 PM and check-out appointments can be made between 9 AM - 12 PM. When you create your booking we will ask for your estimated check-in and check-out time. To ensure that someone is on site to greet you, your check-in/check-out time must be confirmed by you 24 hours prior to arrival. We cannot guarantee someone will be available to meet you if you change your time of arrival without notice.